Terms of Service

These terms govern your use of reputationrise.co.uk and any advisory engagement with Reputation Rise Ltd. By using the site or engaging our services you agree to these terms. Specific engagements may be documented in a separate written letter of engagement which will take precedence if there is any conflict.

1. About us

• Company name: Reputation Rise Ltd
• Company number: 16972860 (England & Wales)
• Registered office: 23 Wolstonbury, London, N12 7BA
• Contact: danielle@reputationrise.co.uk

2. The services

Reputation Rise provides executive reputation advisory and strategic communications counsel to business leaders and organisations. Services may include (without limitation):

• The CEO Effect — executive personal brand and leadership communications strategy
• Mission-Critical Sprints — 30/60/90-day programmes for high-stakes moments
• Thought Leadership & Storytelling
• Corporate Positioning
• Discreet advisory work (the "Blank Page" programme)

The scope, deliverables and fees for any engagement will be agreed in writing before work begins.

3. Fees and payment

• Fees are quoted in pounds sterling (GBP) and exclusive of VAT (if applicable) and reasonable expenses.
• Invoices are payable within 14 days of issue by bank transfer unless otherwise agreed in writing.
• Late payment may accrue statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
• For retained engagements, fees are payable monthly in advance unless otherwise agreed.

4. Cancellation and termination

• Either party may terminate an engagement by giving 30 days' written notice, or immediately in the case of material breach.
• On termination, fees are due for all work completed and non-refundable costs properly incurred up to the date of termination.
• Where an engagement is paused at the client's request, fees for any committed period remain payable.

5. Client obligations

To deliver the services effectively we need you to:

• Provide accurate and timely information
• Make relevant personnel available for briefings and reviews
• Respond to approval requests within reasonable time
• Disclose any material facts that could affect our advice (including regulatory or legal matters)

6. Confidentiality

We treat all client information as strictly confidential. We will not disclose the fact of, or details of, any engagement to third parties without the client's prior written consent, except where disclosure is required by law or regulation. This obligation continues indefinitely after any engagement ends.

7. Intellectual property

• Bespoke deliverables prepared for the client (strategy documents, messaging frameworks, etc.) become the client's property on full payment of invoiced fees.
• Reputation Rise retains all pre-existing intellectual property (methodologies, templates, know-how) used to deliver the engagement, and may reuse non-identifying elements on future engagements.
• The client grants us the right to reference the engagement in general terms (e.g. sector, size, outcome category) for our own credentials, only with prior written consent.

8. Nature of advice

Our advice is strategic communications and reputation counsel. It is not legal, regulatory, financial, tax, or investment advice. Where those specialist inputs are needed, we will refer the client to appropriately qualified advisers. The client is responsible for the decisions it takes based on our advice.

9. Limitation of liability

Nothing in these terms excludes or limits liability that cannot be excluded or limited under English law (including liability for death or personal injury caused by negligence, or for fraud).

Subject to the above:

• Our total liability arising out of or in connection with any engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is capped at the total fees paid by the client under that engagement in the 12 months immediately preceding the event giving rise to the claim.
• We are not liable for any loss of profit, loss of business, loss of goodwill, loss of opportunity, or any indirect or consequential loss.
• We are not responsible for media, regulatory, or third-party outcomes outside our reasonable control.

10. Website use

All content on reputationrise.co.uk is provided for general information only and is protected by copyright and other intellectual property rights. You may view and print individual pages for personal, non-commercial use. You may not reproduce, redistribute, or commercially exploit any part of the site without our prior written permission.

11. Complaints

We aim to resolve any concerns quickly and fairly. If you have a complaint, please email danielle@reputationrise.co.uk. We will acknowledge within 3 working days and aim to provide a full response within 21 days.

12. Governing law and jurisdiction

These terms and any engagement are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these website terms from time to time. The "Last updated" date above will reflect any change. Terms of a specific engagement can only be varied by written agreement between the parties.